Shopping regulations

Regulations of the WikliBOX online store

Defining, among other rules for concluding sales contracts through a store containing the most important information about the Seller, store and consumer rights.

 

TABLE OF CONTENTS

§ 1  Definitions

§ 2 Contact with the Seller

§ 3 Technical requirements

§ 4 Shopping in the store

§ 5 Payments

§ 6 Order processing

§ 7 Right to withdraw from the contract

§ 8 Exceptions to the right to withdraw from the contract

§ 9 Complaints

§ 10 Personal data

§ 11 Reservations

Annex No. 1: Model withdrawal form

 

§ 1 DEFINITIONS

Workdays (business days) - days from Monday to Friday, excluding public holidays.

Account - a free Store function (service provided electronically) regulated by separate regulations, thanks to which the Buyer may set up his in the Store.

Consumer - a consumer within the meaning of the Civil Code.

Buyer - any entity buying in the Store.

Regulations - these regulations.

Store - WikliBOX online store run by the Seller at https://wiklibox.com.

Seller - KATARZYNA HUTNIK, an entrepreneur conducting business activity under the name Katarzyna Hutnik WIKLIBOX, entered into the Central Register and Information on Economic Activity kept by the minister competent for the economy and running the Central Register and Information on Economic Activity, NIP 7532406806, REGON number 369120422, Łętownia 160, 37-312 Łętownia.

 

§ 2 CONTACT WITH THE SELLER

Postal address:  Łętownia 160, 37-312 Łętownia

E-mail address: sklep@wiklibox.com

Phone: (+48 )502665550

§ 3 TECHNICAL REQUIREMENTS

For the proper functioning of the Store you need:

  • the device with internet access
  • the web browser that supports JavaScript and cookies.
  • To place an order in the Store, in addition to the requirements set out in paragraph 1, an active e-mail account is required.

§ 4 SHOPPING IN THE STORE

  1. The prices of goods visible in the Store are total prices for the goods, including VAT.
  2. The Seller notes that the total price of the order consists of the price indicated in the Store: the price for the goods and, if applicable, the costs of delivery.
  3. The goods selected for purchase should be added to the basket in the Store.
  4. Then, the Buyer chooses from the available in the Store: the method of delivery of the goods and the method of payment for the order, and also provides the data necessary to complete the order.
  5. The order is placed when the content is confirmed and the Buyer accepts the Regulations.
  6. Placing an order is tantamount to concluding a sales contract between the Buyer and the Seller.
  7. The Seller will provide the Consumer with confirmation of the conclusion of the sales contract on a durable medium at the latest upon delivery of the goods.
  8. The Buyer may register in the Store, i.e. set up an Account in it or make purchases without registration by providing their data with every possible order.

§ 5 PAYMENTS

1. You can pay for your order, depending on the Buyer's choice:

a) By ordinary transfer to the Seller's bank account.

b) With a payment card:

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro

c) Through the payment platform:

  • Shoper payments
  • Dotpay
  • PayPal
  • Cash on delivery, i.e. by card or cash at the time of delivery of the goods to the Buyer. (available only in Poland)
  • Cash when picking up your good (available only in Poland)

2. If you choose payment via the Shoper Payments payment platform, the entity providing online payment service is Blue Media S.A.

3. If the Buyer chooses to pay in advance, the order must be paid within 4 Business Days of placing the order.

4. The seller informs that in the case of some payment methods, due to their specificity, payment of the order by this method is possible only immediately after placing the order.

5. The Buyer by making purchases in the store accepts the use of electronic invoices by the Seller. The buyer has the right to withdraw his acceptance.

6. The Non-EU Buyer (living outside European Union) by making purchases in the store, automatically grant the power of attorney for a one-time conclusion of an agreement with Poczta Polska or a company performing a paid delivery of ordered goods for sending the parcel on behalf of and at the expense of the seller. In the case of overpayment of shipping costs, they are treated as profit Wiklibox Katarzyna Hutnik.

§ 6 ORDER PROCESSING

  1. The seller is obliged to deliver the goods without defects.
  2. The term of the contract is indicated in the store.
  3. If the Buyer has chosen to pay in advance for the order, the Seller will proceed with the order after payment.
  4. In a situation where, under one order, the Buyer purchased goods with different delivery dates, the order will be processed within the time limit applicable to the goods with the longest delivery time.
  5. Countries on whose territory the delivery is carried out:
  • The Republic of Poland
  • European Union countries
  • Switzerland
  • Norway
  • United Kingdom
  • Iceland
  • Russia
  • Ukraine
  • Belarus
  • Moldova
  • Serbia
  • Montenegro
  • Macedonia
  • Turkey
  • USA
  • Canada
  • Bermudas
  • South American countries
  • Asian countries
  • Australia
  • New Zealand

    6. Goods purchased in the Store are delivered depending on which method of delivery the Buyer has chosen:

  1. Through a courier company
  2. Through the Polish Post
  3. For InPost parcel machines

§ 7 RIGHT TO WITHDRAW FROM AN AGREEMENT

  1. The consumer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.
  2. The deadline to withdraw from the contract expires after 14 days from the day:

a) in which the consumer came into possession of the goods or in which a third party other than the carrier and indicated by the consumer came into possession of the goods.

b) in which the Consumer came into possession of the last of the things or in which a third party, other than the carrier and indicated by the Consumer, came into possession of the last of the things in the case of a contract requiring the transfer of ownership of many things that are delivered separately.

c) conclusion of the contract - in the case of a contract for the supply of digital content.

    3. For the Consumer to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).

    4. The consumer may use the model withdrawal form at the end of the Regulations, but it is not mandatory.

    5. To meet the deadline to withdraw from the contract, it is sufficient for the Consumer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.

 

CONSEQUENCES OF WITHDRAWING FROM THE CONTRACT

   6. In the event of withdrawal from the contract, the Seller returns to the Consumer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest usual delivery method offered by the Seller), immediately, and in any case not later than 14 days from the day on which the Seller was informed about the consumer's decision to exercise the right of withdrawal.

   7. The Seller shall refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in any case, the Consumer will not incur any fees in connection with this return.

   8. The seller may withhold reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.

   9. The Seller asks you to return the goods to the following address: Łętownia 160, 37-312 Łętownia immediately, and in any case not later than 14 days from the day on which the Consumer informed the Seller about the withdrawal from the sales contract. The deadline is met if the consumer sends the goods back within 14 days.

  10. The consumer bears the direct cost of returning the goods.

  11. The consumer is only responsible for reducing the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics, and functioning of the goods.

  12. If the goods, due to their nature, cannot be sent back by regular mail, the consumer will also have to bear the direct cost of returning the goods. The consumer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

  13. In the event of a necessity to refund funds for a transaction made by the Consumer by a payment card, the Seller shall refund to the bank account assigned to this payment card.

§ 8 EXCEPTIONS TO THE RIGHT TO WITHDRAW FROM THE CONTRACT

1. The right to withdraw from a distance contract is not entitled to the Consumer concerning the contract:

  1. in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer's specifications or serving to satisfy his individual needs.
  2. in which the subject of the service is an item subject to rapid deterioration or having a short shelf life.
  3. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons if the packaging was opened after delivery.
  4. in which the subject of the service is things that after delivery, due to their nature, are inseparably connected with other things.
  5. in which the subject of the service are sound or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery.
  6. for the delivery of newspapers, periodicals or magazines, except for subscription contracts.
  7. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline to withdraw from the contract.
  8. for the supply of digital content that is not saved on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after being informed by the entrepreneur about the loss of the right to withdraw from the contract.

2. The right to withdraw from a distance contract is not entitled to an entity other than the Consumer.

 

§ 9 COMPLAINTS

1. In the event of a defect in the goods, the Buyer has the option of complaining about the defective goods under the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.

2. Using the warranty, the Buyer may, on the terms and within the time limits specified in the Civil Code:

a) make a price reduction statement

b) in the case of a material defect - submit a statement of withdrawal from the contract

c) demand replacement of the item with a non-defective one

d) demand that the defect be removed

3. The Seller asks to make a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.

4. If it turns out that to consider the complaint, it is necessary to deliver the advertised goods to the Seller, the Buyer is obliged to deliver these goods, in the case of a Consumer at the Seller's expense, to Łętownia 160, 37-312 Łętownia.

5. If the product has been given an additional warranty, information about it, as well as about its conditions, is available in the product description in the Store.

6. Complaints regarding the operation of the Store should be directed to the e-mail address provided in § 2 of the Regulations.

7. The complaint will be considered by the Seller within 14 days.

 

EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS

8. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others with:

  1. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
  2. the assistance of a competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of a case before an arbitration court. As a rule, the procedure is free. The list of courts is available at https://www.uokik.gov.pl/wazne_adresy.php#faq596.
  3. free help from the municipal or state Consumer Ombudsman.
  4. Internet ODR platform is available at http://ec.europa.eu/consumers/odr/.

§10 PERSONAL DATA

  1. The administrator of personal data provided by the Buyer when using the Store is the Seller.
  2. The Buyer's data is processed mainly based on the contract and for its implementation, under the principles set out in the general regulation of the European Parliament and the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.

§11 RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. Each time the order placed in the Store constitutes a separate sales contract and requires separate acceptance of the Regulations. The contract is concluded on time and to fulfill the order.
  3. Agreements concluded based on these regulations are concluded in Polish.
  4. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.
  5. None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.
  6. The provisions regarding goods and the sales contract shall apply accordingly to digital content and the contract for the supply of digital content unless the Regulations specify these issues separately.

 

Annex 1 to the Regulations

Below is a sample withdrawal form from which the Consumer may or may not use:

 
MODEL WITHDRAWAL FROM THE CONTRACT


(this form should be completed and returned only if you wish to withdraw from the contract)

Katarzyna Hutnik WIKLIBOX
Łętownia 160, 37-312 Łętownia e-mail address: sklep@wiklibox.com

- I / We (*) ........................................... .......................... hereby inform about my / our withdrawal from the contract of sale of the following items (*) / for the provision of the following services (*) / for the supply of digital content in the form of (*):

.................................................. .................................................. .................................................. .................................................. ............................

.................................................. .................................................. .................................................. .................................................. ............................

.................................................. .................................................. .................................................. .................................................. ............................


- Date of conclusion of the contract (*) / receipt (*) ...................................... .................................................. ..................................

- Name of Consumer (s): ........................................ .................................................. ....................................

- Consumer (s) address: .......................................... .................................................. ..............................................

.................................................. .................................................. .................................................. ............................


.................................................. ...........................................
Consumer Signature
(only if the form is sent in paper version)


Date ............................................

(*) Delete as applicable.

 

 

Account Regulations

 


Account regulations in the WikliBOX store

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical requirements
§ 4 Account
§ 5 Complaints
§ 6 Personal data
§ 7 Reservations

§ 1 DEFINITIONS


Account - the free Store function (service) regulated in these regulations, thanks to which the Buyer may set up his account in the Store.
Buyer - any entity buying in the Store.
Store - WikliBOX online store run by the Seller at https://wiklibox.com
Seller - KATARZYNA HUTNIK, an entrepreneur conducting business activity under the name Katarzyna Hutnik WIKLIBOX, entered into the Central Register and Information on Economic Activity kept by the minister competent for the economy and running the Central Register and Information on Economic Activity, NIP 7532406806, REGON number 369120422, Łętownia 160, 37-312 Łętownia.

 

§ 2 CONTACT WITH THE SELLER


Postal address: Łętownia 160, 37-312 Łętownia
E-mail address: sklep@wiklibox.com
Phone: 502665550


§ 3 TECHNICAL REQUIREMENTS


For proper functioning and creating an Account, you need:


a) active email account
b) device with internet access
c) web browser that supports JavaScript and cookies


§ 4 ACCOUNT


1. Creating an Account is entirely voluntary and depends on the will of the Buyer.
2. The account gives the Buyer additional options, such as: viewing the history of orders placed by the Buyer in the Store, checking the status of the order or editing the Buyer's data.
3. To set up an Account, please complete the appropriate form in the Store.
4. At the time of creating the Account, an agreement is concluded for an indefinite period between the Buyer and the Seller regarding the maintenance of the Account on the terms set out in these regulations.
5. The Buyer may cancel the Account at any time without incurring any costs.
6. To resign from the Account, please send your resignation to the Seller to the e-mail address: sklep@wiklibox.com, which will result in immediate deletion of the Account and termination of the Account maintenance contract.


§ 5 COMPLAINTS


1. Complaints regarding the operation of the Account should be directed to the e-mail address sklep@wiklibox.com.
3. The complaint will be considered by the Seller within 14 days.

EXTRAJUDICIAL METHODS OF EXAMINING COMPLAINTS AND INVESTIGATING CLAIMS


If the complaint procedure does not bring the result expected by the Consumer, the Consumer may benefit, among others with:


a) mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free. The list of Inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
b) assistance of a competent field-based amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of a case before an arbitration court. As a rule, the procedure is free. The list of courts is available at https://www.uokik.gov.pl/wazne_adresy.php#faq596.
c) Internet ODR platform that is available at http://ec.europa.eu/consumers/odr/.


§ 6 PERSONAL DATA


The administrator of personal data provided by the Buyer when using the Store is the Seller.
The Buyer's data is processed mainly based on the contract and for its implementation, under the principles set out in the general regulation of the European Parliament and the Council (EU) on data protection (GDPR). Detailed information on data processing by the Seller is contained in the privacy policy posted in the Store.


§ 7 RESERVATIONS


1. It is forbidden for the Buyer to provide illegal content.
2. The account maintenance agreement is concluded in Polish.
3. In the event of important reasons referred to in paragraph 4, the Seller has the right to amend these Account regulations.
4. Important reasons referred to in paragraph 3 are:
a) the need to adapt the Store to legal provisions applicable to the Store's operations
b) improving the security of the service provided
c) change in the functionality of the Account requiring modification of the Account regulations.


4. The buyer will be notified of the planned change in the Account regulations at least 7 days before the change is implemented via e-mail sent to the address assigned to the Account.


5. In the event that the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller sklep@wiklibox.com, which will result in termination of the Account maintenance agreement upon the entry into force of the planned change or earlier if the Buyer makes such a request.


6. In the event that the Buyer does not accept the planned change, he should inform the Seller about it by sending an appropriate message to the e-mail address of the Seller sklep@wiklibox.com, which will result in termination of the Account maintenance agreement upon the entry into force of the planned change or earlier if the Buyer makes such a request.

7. In a situation where the Buyer does not object to the planned change until its entry into force, it is assumed that he accepts it, which does not constitute an obstacle to the termination of the contract in the future.

8. In the event of a dispute with a Buyer who is not a Consumer, the competent court will be the court competent for the seat of the Seller.

9. None of the provisions of these Regulations excludes or in any way limits the consumer's rights under the law.

 

Newsletter regulations

WikliBOX store

 

§1 DEFINITIONS

Newsletter - a service provided electronically free of charge, through which the Customer may receive from the Service Provider electronically previously ordered messages regarding the Store, including information about offers, promotions, and news in the Store.

Store - WikliBOX online store run by the Service Provider at https://wiklibox.com

Service provider - KATARZYNA HUTNIK, an entrepreneur conducting business activity under the name Katarzyna Hutnik WIKLIBOX, entered into the Central Register and Information on Economic Activity kept by the minister competent for the economy and keeping the Central Register and Information on Economic Activity, NIP 7532406806, REGON number 369120422, Łętownia 160, 37-312 Łętownia.

Service Recipient - any entity using the Newsletter service.

 

§2 Newsletter

  1. The Service Recipient may voluntarily use the Newsletter service.
  2. To use the Newsletter service, you must have a device with the latest web browser that supports JavaScript and cookies, access to the Internet and an active e-mail account.
  3. E-mails sent as part of this service will be sent to the e-mail address provided by the Service User when subscribing to the Newsletter.
  4. The recipient, to conclude a contract and subscribe to the Newsletter service, in the first step provides in the designated place in the Store his email address to which he wants to receive messages sent as part of the Newsletter. Then, to the e-mail address provided in the first step, the Service Provider will send the Service Recipient a message verifying the e-mail address, which will contain a link to the Service Recipient confirming his will to subscribe to the Newsletter. After the Service Recipient confirms his will to subscribe to the Newsletter, a contract for the provision of the service is concluded and the Service Provider will begin providing it to the Service Recipient.
  5. The Service Recipient may unsubscribe from the Newsletter, without giving a reason and incurring any costs, at any time by sending a message to the Service Provider's e-mail address: sklep@wiklibox.com.
  6. Sending a message with a request to unsubscribe from the newsletter will result in immediate termination of the contract for the provision of this service.

§3 Complaints

  1. Complaints about the Newsletter should be reported to the Service Provider by e-mail address: sklep@wiklibox.com.
  2. The Service Provider will respond to the complaint within 14 days of receiving the complaint.

§4 Personal data

  1. The administrator of personal data provided by the Service User when using the Newsletter is the Service Provider.
  2. The Service Recipient's data is processed mainly based on a contract and for its implementation, under the principles set out in the general regulation of the European Parliament and the Council (EU) on data protection (GDPR). Detailed information on data processing by the Service Provider is included in the privacy policy posted in the Store.

§5 Final provisions

  1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is the need to change the regulations caused by the modernization of the Newsletter service or a change in the law, affecting the provision of the service by the Service Provider.
  2. Information about the planned amendment to the regulations will be sent to the Service Recipient's e-mail address provided at the time of subscribing to the Newsletter at least 7 days before the changes are introduced.
  3. If the Service Recipient does not object to the planned changes until they enter into force, it is assumed that he accepts them.
  4. In the absence of acceptance for planned changes, the Service Recipient should send information about this to the Service Provider's e-mail address: sklep@wiklibox.com, which will result in termination of the service contract upon the entry into force of the planned changes.
  5. The Customer is prohibited from providing illegal content.
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